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HELP: Answers To Your Questions
Posted on Thursday, June 02 @ 13:37:54 EDT by admin

HOSTING HELP Have a question as to ordering, payment, monitoring, bandwidth and more?

Ask A Question:

  1. How do I place an order?
  2. What Methods of payment do you accept?
  3. Will Mariner Enterprises move my domain to my new server for me?
  4. What are your network connections?
  5. Will I have Root Control (Super User Access)?
  6. Can I resell the space on my Server?
  7. Is there a guarantee on hardware components?
  8. Will Mariner Enterprises monitor my server?
  9. What is your policy on bandwidth?
  10. How is bandwidth measured?
  11. Will there be a statistics program installed on my server?
  12. What software is included with the servers?
  13. Will my server have a web-based control panel?
  14. What are the common software applications available with your RAQ servers? What are they for?
  15. What other software will Mariner Enterprises install on my server?
  16. Will Mariner Enterprises Install SSL (Secure Socket Layer) on my server?
  17. Can I create mail accounts on my server? What software is included for mail?
  18. Are any e-commerce solutions available or included?
  19. What is Name Based Hosting? Do I need an IP for each domain on my Server?
  20. Can my Hardware be upgraded? What are the fees for this?
  21. Does Mariner Enterprises provide DNS service? Can I have my own DNS name servers configured?
  22. What security measures are taken at YouthOfAmerica?
  23. Can I get additional IP addresses?
  24. Does Mariner Enterprises offer Technical Support?
How do I place an order?

You place an order by going through our automatic online sign up process. To maintain our excellent services and protect our clients from Fraud and Hackers, AND continue to be the PERSONNEL Hosting Organization that KEEPS OUR CLIENTS HAPPY, EVERY order is MANUALLY approved. Depending on the time of your order, whether it is a virtual (2-24hrs) or managed dedicated server 9-48hrs), you account will be set up between two and 48 hours. At the end of the process you will receive a confirmation of your Account Set Up and all information. As soon as the confirmation is done, you will have the option to log into your server.

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What Methods of payment do you accept?

Mariner Enterprises accepts American Express, Master Card and Visa. At this time Mariner Enterprises  accept checks ONLY BY PRIOR APPROVAL contact administrator@corporatehosting.org and let us know when Mariner Enterprises  can call you..

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Will Mariner Enterprises move my domain to my new server for me?

Unless you requested the moving of your site to a dedicated or virtual account , you will be responsible for uploading your site to your server. You must have a registered domain before you can sign up for a server or virtual account. As part of the ordering process you may also transfer your existing domain or register a new domain $16.95 per year w/no minimums.

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What are your network connections?

Mariner Enterprises  is dedicated to bringing its subscribers the best Value on the internet. Our powerful new 155megabit OC3 lines make it a breeze... Our Network is multi-homed to redundant upstream backbone providers. In the event of a failure with one provider, we'll still be operating and connected through our other upstream provider.

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Will I have Root Control (Super User Access)?

Virtual Accounts may or may not have shell access, please review the account details.

Dedicated Servers receive complete "root" access and may add up to 250 domains to your server and you are welcome to install any software PKG . Any software or method of installation performed by YOU or your STAFF will not be supported and Mariner Enterprises will not be responsible for any problems that may occur. Only software installed by Mariner Enterprises  is supported. If it is necessary to restore your server due to a non supported installation Mariner Enterprises will charge you a restoration fee.

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Can I resell the space on my virtual or dedicated server?

If you have a Dedicated Server or a Virtual Account, you may resell services at any rate you like. (Please be sure to read the AUP, as Mariner Enterprises  does not allow spam or porno)

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Is there a guarantee on hardware components?

Yes. In the event of a hardware-related problem, Mariner Enterprises  will immediately replace any failed component at no cost to you. Replacements are usually made within 24 hours. Mariner Enterprises  will make every attempt to correct the problem as soon as possible. You will be notified by e-mail once the problem is resolved.

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Will Mariner Enterprises monitor my server?

Yes, Mariner Enterprises  monitors all servers and accounts 24x7. When a problem arises, Mariner Enterprises  usually fix the issue and make repairs. Dedicated Servers receive an e mail immediately, Virtual Accounts only receive an e mail if the situation will take more than two hours to repair.

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What is your policy on bandwidth?

Mariner Enterprises  does not limit your transfer rate only the amount of data transferred per month. Mariner Enterprises limits the amount of data transferred to the PRESCRIBED bandwidth stated in your Virtual or Dedicated Account Details. You will receive an email , that will let you know when you are approaching your limit in either case. Our accounts vary from 5 Gigs to 800 gigs. Mariner Enterprises  does not throttle (limit) your bandwidth at all.

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How is bandwidth measured?

Bandwidth usage is measured from samples taken at the switch for dedicated servers and from the server for virtual accounts. Be assured, Mariner Enterprises  will send you an email letting you know when you approach your limit. You may also check you bandwidth usage by logging into your server or account control panel of your site. Once there, choose the bandwidth monitor to see how much bandwidth you are using.

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Will there be a statistics program installed on my server?

Yes, all servers, whether dedicated or virtual have one or more Stats Programs preinstalled by default. They provide statistical profiles for your site and sub-domains, and, in the case of Dedicated Servers, domains hosted on your server which will tell you bandwidth usage for each domain, as well as which banners or search engines the traffic has come from.

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What software is included with the servers?

All servers, virtual and dedicated have a standard install of Linux, which will include Apache Sendmail, Perl and Bind. Some packages may have unique to that server software installs, like tomcat or exim. Please check the Account Packages or Contact Us. All servers, dedicated and virtual have FTP. Depending on the package, SSH (Telnet) may be available. Dedicated have Root, SSH and FTP.

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Will my server have a web-based control panel?

ALL servers have a web-based interfaces. Virtual accounts have access for users and administration. Dedicated have Server and Hosting Admin with point and click administration, and USER/ADMIN interfaces with point and click. .

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What are the common software applications available with your servers? What are they for?

Each server has Apache, Sendmail/eXim, Bind, pHp, Frontpage98/2000 Extensions, MySql and Perl pre-installed. For more detailed information go to our home page.

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What other software will Mariner Enterprises install on my server?
Mariner Enterprises  installs a host of FREE programs. Please take a browse to our Services Section.
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Will Mariner Enterprises Install SSL (Secure Socket Layer) on my server?

SSL is installed on all Servers. Virtual Accounts may utilize our FREE server Wide SSL Cert or you may secure a private, single domain certificate your self or purchases one from Mariner Enterprises  . Dedicated clients must provide the certificate (we have a 59.95 per year SSL Cert) and we install the main server cert freely; SSL (Secure Socket Layer) is required for secure transactions over the web. Virtual SSL Certs are SITE specific and Dedicated Server SSL installations are server-wide and can be used for any domain hosted on the server.

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Can I create mail accounts on my server? What software is included for mail?

All servers will have mail software installed at no additional cost. You can create as many email accounts as your account provides, dedicated clients have unlimited options. Plus, all packages and dedicated solutions come with one or more web based mail programs setup up. All services provide auto-responders, forwarding, aliasing, and any other mail services you may require using Sendmail.

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Are any e-commerce solutions available or included?

Yes, Mariner Enterprises  includes one to four web-based e commerce programs, depending on whether you are a virtual account or have a Dedicated Server and what Operating System/Host Controls are on a particular server. We also provide Merchant accounts necessary to process credit cards! .

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What is Name Based Hosting? Do I need an IP for each domain on my Server?

Name based hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server. Name based hosting does not affect the performance or appearance of the domains hosted. It's also a good way to economize on IP usage. Most Virtual accounts are name based hosted. Dedicated offer both IP and Name Based. In the event you require a specific IP, they are available for a small fee.

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Can my Hardware be upgraded? What are the fees for this?

Mariner Enterprises  Upgrades Virtual Servers. Dedicated Clients may upgrade specific components, including Memory and Hard Discs at any time to increase your resources as demand requires. To upgrade your service go to our site and fill the upgrade form. There is a setup fee and a monthly charge that is added to your account for each upgrade. For detailed information and pricing go to the Members service area of our website:

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Does Mariner Enterprises provide DNS service? Can I have my own DNS name servers configured?

For Virtual Accounts, you must use our DNS name servers at no cost. We will configure and set up DNS and Name Servers for Dedicated Servers and Reseller clients. *If you would enjoy Private Name Servers for your Virtual Account we can provide that service for a small nominal charge.

*If you would like your own name servers, please note that you will have to register the name servers at YOUR REGISTRY or, if you are using our Name Service, we will set them. The registration process can take from 7 to 10 business days for outside registries, and 1 to 2 days using ours . Mariner Enterprises  recommend that you use the Mariner Enterprises name servers for the first month while yours are being configured and registered. Then there is a yearly $25.00 fee for our registering your name servers on our system.

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What security measures are taken at YouthOfAmerica?

Mariner Enterprises takes security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. Passkeys and locks ensure that your server is safe and secure. Mariner Enterprises  do not monitor content and do not release customer profiles or disseminate customer information.

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Can I get additional IP addresses?

Additional IP addresses may be requested for dedicated servers only. In each case the IP's are allocated in blocks of 4. There must requested by sending an e-mail to administrator@corporatehosting.org with an explanation of why they are needed. A response will be sent within 24 hours.

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Does Mariner Enterprises offer Technical Support?

Mariner Enterprises  has built a reputation for assisting clients in EVERY ASPECT of there internet web hosting All The TIME, dedicated and virtual alike!

Yet, for the purpose of establishing the requirements and obligations of Mariner Enterprises , unless you have an account or service specifically explaining additional services, Mariner Enterprises technical support is limited to the functioning of your server and the software installed on same. Mariner Enterprises does not officially offer "over the phone" tech support for issues regarding CGI programming, your web site, or any other issue not directly related to your server being functioning.

Mariner Enterprises does not provide technical support for YOUR DEDICATED SERVER customers unless you have a SERVICE AGREEMENT. Resellers are encouraged to deal with THEIR CLIENTS, but may request support for issues involving Mariner Enterprises  Services.

Mariner Enterprises  encourages you to email administrator@corporatehosting.org  for assistance or go to our Support Desk and submit a ticket or call 1-800-438-6894. Mariner Enterprises  encourage you to check the FAQ at the Support Desk first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before contacting tech support.

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